Shipping Information
Dispatch & Delivery
We aim to ship all in-stock orders within 24 hours of placing your order (Monday to Thursday). Orders containing made to order items will not be shipped until all items have arrived at our warehouse. Estimated timeframes for made to order items are listed on the product page, and we do our best to keep you updated on any unexpected delays.
If you require certain in-stock items to be sent before your made to order items arrive, we encourage you to place two separate orders or email us to request partial shipment of your in-stock items. Please note that additional delivery charges may apply.
Shipping costs will be calculated at checkout. This is based off the size and weight of the ordered products and their delivery location. Once your order has been shipped, you will receive a tracking number via email. This will include an estimated delivery date provided by the courier. All smaller items will be sent via express Australia Post, and bulkier items will be sent with Border Express.
Please note that once your package has left our warehouse, we have no control over any delays. If you encounter any issues with your delivery, please contact us, and we will look into it on your behalf.
Ā
Made to Order Items:Ā Please note that all Elka suspension and most Fox suspension, is made to order and will be a 4-12 week wait time. Occasionally,Ā furtherĀ delays to estimated wait times sometimes occur due to supplier availabilty, manufacturing, or shipping delays, however, we do our best to provide accurate timeframes at the time of purchase. You will be notified of any changes to estimated wait times.Ā
Click & Collect
You can select for click and collect at checkout. Please wait to be notified via email that your order is ready for collection.
Your order can be collected Monday-Thursday, 9am - 4:30pm.
Unit 5/10 Pioneer Ave
Tuggerah, NSW 2259 Australia
If you require pick up outside of these times, please contact us via email, sales@hhpi.com.au.
Ā
For any further questions or concerns, please contact usĀ or see ourĀ shipping policy for more information.